Shipping Policy

Thank you for shopping at SZA Hoodie Shop! This Shipping Policy explains our shipping procedures and delivery terms. By making a purchase, you agree to these terms.

1. Order Processing

1.1 Processing Timeline

• Standard orders are processed within 1-3 business days
• Processing times may vary during peak seasons or promotional periods
• Business days are Monday through Friday, excluding holidays

1.2 Order Verification

• Orders may require verification for security purposes
• We may contact you to confirm billing or shipping details
• Large orders may require additional processing time

2. Shipping Services

2.1 Domestic Shipping Options

We offer the following shipping methods within the United States:

• Standard Shipping (5-7 business days)
• Express Shipping (2-3 business days)
• Next Day Delivery (where available)

2.2 Shipping Rates

Shipping costs are calculated based on:

• Selected shipping method
• Package weight and dimensions
• Delivery location
• Order value

2.3 Delivery Estimates

• Delivery times begin after order processing is complete
• External factors may affect delivery schedules
• Holiday periods may extend delivery times

2.4 Order Tracking

• Tracking information is provided via email upon shipment
• Track your order through our website using your order number
• Contact us if tracking details aren’t received within 48 hours of processing

2.5 International Orders

For international shipments:

• Available to select countries
• Additional customs fees may apply
• Import duties and taxes are buyer’s responsibility
• Longer delivery times should be expected

3. Shipping Address Requirements

3.1 Address Accuracy

• Customers are responsible for providing accurate shipping information
• Address changes must be requested before shipment
• Contact us immediately for address corrections
• Additional fees may apply for redirected packages

3.2 Delivery Protocol

Our carriers will:

• Attempt delivery during business hours
• Leave packages in secure locations where possible
• Provide delivery notifications
• Make multiple delivery attempts if needed

3.3 Failed Deliveries

For undeliverable packages:

• We’ll contact you about reshipment options
• Return shipping costs may apply
• Address verification will be required

4. Special Circumstances

4.1 Lost or Damaged Packages

• Report damaged items within 48 hours of delivery
• Lost package claims initiated after 7 business days
• Photo documentation required for damage claims

4.2 Holiday Shipping

• Extended processing times during peak seasons
• Holiday delivery schedules will be posted on our website
• Order early to ensure timely holiday delivery

5. Contact Information

For shipping inquiries:

• Email: [email protected]
• Phone: (312) 555-6725
• Address: 1227 W. Belmont Ave, Chicago, IL 60657
• Hours: Monday-Friday, 9 AM – 6 PM CST

6. Additional Policies

6.1 Large Orders

• Bulk orders may require special shipping arrangements
• Contact us for custom shipping quotes
• Additional insurance may be required

6.2 Weather Delays

• Severe weather may affect delivery times
• Updates provided for weather-related delays
• Alternative delivery arrangements when necessary

Last Updated: January 22, 2025

Note: We reserve the right to modify this shipping policy at any time. Please check back regularly for updates.